CAT3000 is a software realized to resolve administrative issues of technical support centers. Create for Windows 32/64 bit systems; it makes the best use of the power and the flexibility of Microsoft SQL Server. CAT3000 is available from 1 to 128 work stations and is an E-Business Oriented product. Provided with a large functions amount, CAT3000 runs in a simple way all the economic and organizational issues. The work area allows optimizing the information with an assisted and quick data management, offering an absolute safety. CAT3000 is totally customizable based on customers’ needs.

Specifications

• User-adjustable and printable customer statistics such as: type, area, linked technician, price lists, contracts, products model
• Multiple contracts for each customer
• Phonebook
• Personalized label prints
• Technical intervention and contract’s expiry management
• Items management based on different suppliers, last and average price/cost, purchasing and trading, turnover, availability, ordered, items below safety stock, inventory, and customized price listings.
• Providers management
• Purchasing and trading store cards: purchasing orders, estimates, delivery notes, invoices, receipts, goods return notes
• Bar codes management
• Technicians management, models license, daily actions numbers and area
• Intervention apply management with applicants’ information storage, date and time of advisory, breakdown typology, involved product and assigned precedence
• Technicians assignment to the interventions applies through priority and tasks schedule
• Optimization and printing of the technician daily schedule with complete intervention information
• Information storage of the material used and the actions carried out during the interventions, with immediate updating of the stock material. Possibility of immediate invoice printing.
• Returns, tests, expected and unexpected maintenance services management
• Weekly schedule printing
• Periodical checks clients lists
• Clients and technician interventions history
• Interventions’ typology and profitability statistics
• Technical incoming and returns
• Analytics/summarizing of sold services/materials and contracts typology statistics
• Periodic deposit slip print and simultaneous control of the given receipts to the clients